Shipping policy
SHIPPING
Below you will find the average delivery times for all our orders.
- After placing your order, we require 1 to 3 business days to process it. On weekdays, this usually takes one business day. Orders placed on Friday evening or during the weekend may require additional processing time.
- Once your order has been shipped, delivery usually takes 8 to 12 business days.
We strive to make the ordering and delivery process as simple as possible. If you have any questions, please feel free to contact our customer service team.
PLACING AN ORDER
Ordering from Ellorenne is simple.
Go to the page of the product you would like to purchase and click the “Add to cart” button.
Before continuing, make sure you have selected the correct size, colour and quantity.
Then click “Proceed to checkout”.
On the next page, carefully enter your shipping details.
Make sure all information is correct before continuing.
Then click “Continue to shipping”.
You will have one final opportunity to review your shipping information.
We would also like to remind you that shipping is completely free.
To thank our customers for their trust, we cover all shipping costs.
Then click “Continue to payment”.
PAYMENT METHODS
We offer several secure payment methods.
All transactions are protected by SSL encryption, ensuring a secure payment environment.
Available payment methods may include:
- Klarna (Buy Now, Pay Later)
- Credit/Debit Card (Visa, Mastercard, Maestro, American Express)
- PayPal
- EPS
- Sofort
After selecting your payment method, click “Complete order”.
You will then be redirected to the secure payment platform to complete your purchase.
If you experience any issues during payment, please feel free to contact our customer service team.
SHIPPING COSTS
Shipping is completely free on all orders.
There is no minimum purchase amount required to qualify for free shipping.
SHIPPING YOUR ORDER
We do everything we can to prepare and ship your order as quickly as possible.
In order to offer competitive prices to our customers, certain orders may be grouped together before shipping.
Thank you for your understanding and trust.
Please note that exceptional delays may occasionally occur due to high order volumes, busy periods or circumstances beyond our control.
We always do our best to ship your order as quickly as possible.
NEED HELP?
If you have any questions regarding your order or delivery, please feel free to contact our customer service team.
Our team will be happy to assist you as quickly as possible.