Terms of service
TERMS AND CONDITIONS OF SALE
OVERVIEW
This website is operated by Ellorenne.
Throughout the site, the terms “we”, “us” and “our” refer to Ellorenne.
Ellorenne provides you with this website, including all information, tools and services available from this site, subject to your acceptance of all these Terms and Conditions of Use, as well as the policies and notices referenced herein.
By visiting our site or purchasing a product, you use our Service and agree to be bound by these Terms and Conditions of Use, as well as all associated policies.
These terms apply to all users of the site, including, without limitation, visitors, customers, merchants and content providers.
Please read these Terms and Conditions carefully before using our site.
If you do not agree to all of these terms, you must not access the site or use our services.
Any new features or tools added to our store will also be subject to these Terms and Conditions.
We reserve the right to modify, update or replace all or part of these Terms at any time.
ARTICLE 1 – TERMS OF USE
By accepting these Terms and Conditions, you confirm that:
- you are of legal age under the laws of your country of residence;
- or you have the permission of a legal representative to use this site.
You agree not to use our products or services for any illegal or unauthorised purpose.
You also agree to comply with all applicable laws, including those relating to copyright.
It is strictly prohibited to transmit viruses, malware or any other code that could interfere with the operation of the site.
Any violation of these Terms may result in the immediate suspension of your access to our services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time and for any reason.
You acknowledge that certain information, except banking information, may be transmitted without encryption over various networks.
Credit card information is always protected by secure encryption.
You agree not to reproduce, copy, sell or exploit any part of our service without our prior written permission.
The headings used in these Terms are provided for convenience only and have no particular legal significance.
ARTICLE 3 – ACCURACY OF INFORMATION
We make every effort to keep the information on our site as accurate and up to date as possible.
However, we do not guarantee that all information is free from errors or always perfectly up to date.
The information on this site is provided for informational purposes only and should not be the sole basis for your decisions.
We reserve the right to modify the content of the site at any time without any obligation to update it.
ARTICLE 4 – CHANGES TO PRICES AND SERVICES
The prices of our products may be changed at any time without notice.
We reserve the right to modify, suspend or discontinue all or part of our services without prior notice.
We cannot be held responsible for any consequences resulting from these changes.
Formation of the Contract
The presentation of products on our site does not constitute a legally binding offer.
The contract is concluded only when you click the order confirmation button and the order is accepted.
The automatic order confirmation email does not constitute final acceptance of the contract.
Warranty
Applicable statutory warranties remain in force in accordance with applicable law.
ARTICLE 5 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through our website.
These products may be offered in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
We make every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that the colours displayed on your screen will perfectly match the actual colours.
We reserve the right to limit the sale of our products or services to certain persons, geographic regions or jurisdictions where necessary.
We may also limit available quantities or discontinue a product at any time.
All product descriptions and prices may be changed without notice.
We do not guarantee that products, services or information will perfectly meet your expectations, nor that all possible errors will be corrected.
All our products are shipped directly to the consumer from our supplier in China. Any additional costs, such as customs duties or import fees, are the responsibility of the customer.
ARTICLE 6 – ACCURACY OF BILLING INFORMATION
We reserve the right to refuse any order.
We may limit or cancel certain orders, particularly when they appear to have been placed:
- by the same person;
- with the same credit card;
- from the same billing or shipping address.
If an order is changed or cancelled, we will attempt to notify you by email or telephone.
You agree to provide accurate, complete and up-to-date information when placing any order.
You also agree to update your personal information where necessary to ensure the proper processing of your orders.
For more information, please refer to our Return Policy.
ARTICLE 7 – THIRD-PARTY TOOLS
We may provide you with access to tools or services offered by third-party companies.
These tools are provided “as is” and “as available”, without any warranties.
We have no control over these services and disclaim any responsibility regarding their use.
The use of these tools is entirely at your own risk.
ARTICLE 8 – LINKS TO THIRD-PARTY WEBSITES
Our site may contain links to websites operated by third parties.
We do not control the content of these sites and cannot be held responsible for their accuracy, security or practices.
Before making a purchase or providing personal information on a third-party website, we recommend carefully reviewing their own terms of use and privacy policies.
Any complaint relating to third-party products or services must be addressed directly to the relevant provider.
ARTICLE 9 – COMMENTS, REVIEWS AND OTHER SUBMISSIONS
If you send us comments, suggestions, ideas, proposals, plans or other content, whether requested by us or not, you agree that we may use, modify, copy, publish, distribute, translate or otherwise exploit them without restriction.
We are under no obligation:
- to keep these comments confidential;
- to pay compensation;
- to respond to these comments.
We reserve the right to monitor, edit or remove any content that we consider illegal, offensive, threatening, defamatory, pornographic, obscene or contrary to these Terms.
You warrant that your comments do not violate any third-party rights, including copyright, trademarks, privacy rights or other personal or property rights.
You also agree that your comments will not contain any virus, malware or other element that could affect the operation of the site.
Any additional costs related to customs clearance or import duties are not included in the price and remain the responsibility of the customer.
ARTICLE 10 – PERSONAL INFORMATION
The submission of your personal information through our store is governed by our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our site may contain typographical errors, inaccuracies or omissions.
This may relate in particular to:
- product descriptions;
- prices;
- promotions;
- offers;
- shipping costs;
- delivery times;
- product availability.
We reserve the right to correct any errors, inaccuracies or omissions, modify or update information, or cancel an order if any information is incorrect, at any time without prior notice.
We are not required to update or clarify information on the site unless required by law.
ARTICLE 12 – PROHIBITED USES
You are prohibited from using our site or its content:
- for any unlawful purpose;
- to encourage others to commit unlawful acts;
- to violate any applicable law or regulation;
- to infringe our intellectual property rights or those of third parties;
- to harass, insult, defame, intimidate or discriminate against any person;
- to submit false or misleading information;
- to upload or transmit viruses or malicious code;
- to collect or track the personal information of others;
- to send spam, engage in phishing or any other fraudulent activity;
- for obscene or immoral purposes;
- to circumvent the security measures of the site.
We reserve the right to suspend or terminate your access to the site in the event of a violation of these prohibitions.
ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results obtained through the use of the service will be accurate or reliable.
You agree that we may suspend or discontinue the service at any time without notice.
You use the service at your own risk.
The service and all products and services provided through it are offered “as is” and “as available”, without any express or implied warranty.
To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of our service or products.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ellorenne, as well as its parent company, subsidiaries, affiliates, partners, officers, directors, agents, service providers, subcontractors, suppliers and employees, from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms and Conditions or any applicable law, or your violation of the rights of a third party.
ARTICLE 15 – SEVERABILITY
If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law.
The invalid portion shall be deemed severable from the remaining provisions, without affecting the validity or enforceability of the other clauses.
ARTICLE 16 – TERMINATION
The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement.
These Terms and Conditions remain effective until terminated by either you or us.
You may terminate them at any time by ceasing to use our site or by informing us that you no longer wish to use our services.
We reserve the right to immediately suspend or terminate your access to our services if we believe that you have violated these Terms and Conditions.
In this case, you will remain liable for all amounts due up to the date of termination.
ARTICLE 17 – ENTIRE AGREEMENT
These Terms and Conditions, together with all policies published on our site, constitute the entire agreement between you and Ellorenne regarding the use of our services.
They replace any previous agreements, communications or proposals, whether oral or written.
Any ambiguity in the interpretation of these Terms shall not be construed against the party that drafted them.
ARTICLE 18 – APPLICABLE LAW
These Terms and Conditions and any contract concluded between you and Ellorenne are governed by and interpreted in accordance with the laws of the Netherlands.
These Terms and Conditions and any contract concluded between you and Ellorenne are governed by and interpreted in accordance with Slovak law, subject to the mandatory consumer protection provisions applicable in the customer’s country of residence.
ARTICLE 19 – CHANGES TO THE TERMS AND CONDITIONS
You may review the most current version of these Terms and Conditions at any time on this page.
We reserve the right to modify, update or replace all or part of these Terms by publishing a new version on our website.
It is your responsibility to check this page regularly.
Your continued use of our site after any changes are published constitutes acceptance of the new Terms and Conditions.
ARTICLE 20 – CONTACT
For any questions regarding these Terms and Conditions, you can contact us at: